Imagine you are in a bus or train or at a station and you need help urgently – and no-one notices! Violence, damage to property and vandalism can mean that passengers using public transport – especially at night – may feel uncomfortable or avoid it altogether. Also employees of transport company can find themselves in safety-critical situations or experience medical emergencies. Effective emergency management is therefore a highly significant factor when it comes to building trust in public transport. The InREAKT system, developed through a project sponsored by the Federal Ministry of Education and Research, aims to do just this.
The core idea is the IT-based procedure of an integrated assistance reaction chain composed of the following elements: recognizing a person who needs help, reporting a detected situation, notifying emergency teams and intervening at the incident location. The project is entirely based on digital technology: for example, it uses optical sensors to recognise the situation, a software-based event management system with recommendations for action, which supports the transport company's control centre and was developed within the project by INIT, and a specially programmed employee app. All technical work was supported by accompanying interdisciplinary sociological research, to ensure acceptance among passengers.
By building integrated assistance reaction chains, InREAKT ensures better emergency management within public transport and an improved sense of safety. The solution builds confidence among passengers and employees and thus boosts public transport overall.