National Express West Midlands (NXWM)

The INIT system gives us the technology to realise the benefits of modern ticketing by fully integrating with our other on-bus equipment. One of the most important benefits for National Express has been how well INIT worked with our drivers to make the system as intuitive as possible. We’ve had great feedback from all our garages about how the INIT kit saves drivers time and tasks, so they can concentrate on their driving.

Martin Hancock

Development Director, National Express West Midlands

National Express West Midlands is the biggest single operator bus network in the country, with over 1,600 buses and nearly a million journeys each day. NXWM is one of the largest employers in the West Midlands, employing over 5,000 people. National Express Group is a leading public transport provider in the UK. It also operates bus and rail lines in continental Europe, North Africa, North America and the Middle East.

Scope of the project





Project at a glance

  • Fare collection and ticketing system
  • Hosted cloud-based solution
  • Contactless payment option (EMV) on every bus
  • ITSO card-based transactions
  • Driver consoles, on-board computers, ticket printers


Jens Mullak

Managing Director

INIT Nottingham

United Kingdom

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