Active support in case of disruptions
In addition, MOBILEforms supports dispatchers by suggesting appropriate actions for dispatching measures according to the disruption scenario. The system enables users to perform these actions directly out of MOBILEforms. This means the two key tasks of the control center – ensuring smooth operation and informing passengers – are now handled in an integrated way. As a result, passenger information is created and provided quickly and almost automatically out of the control center’s dispatching measures. Plus, this information is fast, efficient, and consistent across all media since only one system has to be managed. Moreover, the public transport company can ensure all dispatchers will react similarly when they handle similar situations, aligned with the standard operating procedures of the company.
The following example demonstrates how RESPONSEassist will help dispatchers manage a disruption, disseminate passenger information and document it immediately. In the event of a traffic accident the control center first receives an emergency call from a vehicle via MOBILE-ITCS. The responsible dispatcher talks to the driver, finds out all necessary details about the accident and learns that a replacement vehicle is needed.
At the same time, they open the respective form. The basic data is automatically populated from the ITCS. Additionally, the dispatcher inserts the number of a replacement vehicle and chooses a stop where the vehicles may be exchanged. The ITCS examines the input and executes feasible measures. The measure data is transferred to the form immediately, providing the necessary information for passengers.
Passenger information texts for all possible scenarios are stored in the system. The dispatcher decides on a scenario – in this example, the “vehicle breakdown” – and selects the essential information (e.g., affected area, duration from or until a stop …). Based on the dispatching measures and available information, the texts for passenger information are defined. The dispatcher can select the desired media channels and publish the same information across all channels simply by clicking on a “play” button. They can also announce the end of a dispatching measure. In case of a disruption, RESPONSEassist provides main information as well as information on the end of a measure.