Capital District Transportation Authority (CDTA), the public transport agency in Albany, New York/USA, has commissioned INIT to modernise their Intelligent Transportation Management System (ITMS) across the entire fixed-route fleet.
As part of the contract, the CDTA’s existing fleet management system will be upgraded to a cloud-hosted system. Furthermore, INIT will update the automatic passenger counting (APC) system and deploy real-time passenger infotainment displays on-board vehicles and at various stops. CDTA customers will soon be able to choose their communication channels for real-time information. A mobile app, a user-friendly website, displays at the stops and on-board, as well as an interactive voice response (IVR) system will be available in future. The contract also includes the installation of passenger Wi-Fi in the vehicles to further enhance their experience.
As part of the project, INIT will supply a remote dispatching tablet application for field supervisors and new software upgrades for dispatchers and operators. The new technology will allow an improved user experience for communications, managing operations, executing various service restoration measures and more. The intuitive design will minimise training and increase utilisation.
The project also includes business intelligence tools to convert the operational data like on-time performance, passenger miles and real-time communication into actionable information. Dashboards and data visualisation tools will display the current status of metrics and key performance indicators (KPIs) for decision-makers.
The partnership between CDTA and INIT began in 2005 with the installation of a back then state-of-the-art fleet management and real-time passenger information system. Due to the continuation of their partnership with INIT, CDTA is uniquely able to transition to the new system without interruption. Throughout the entire migration process, normal operations will be maintained – further ensuring passenger convenience.