DB Regio Bus Baden-Württemberg introduces INIT's system for automated incident management and passenger information

RESPONSEassist is part of a comprehensive digitalization concept: In order to offer optimal service and provide customers with the best possible information, DB Regio Bus Baden-Württemberg has launched a comprehensive digitalization project that includes IT-supported disruption management – with a clear focus on greater passenger satisfaction and more efficient dispatching. In the first step, all on-board computer systems in all five regional companies will be upgraded to INIT's latest technology (on-board computers, Intermodal Transport Control System). The next step is the introduction of the integrated incident management and information system.

RESPONSEassist is directly integrated into the ITCS and contains many text templates. By means of electronic forms, the system actively supports control centers in processing disruptions and providing information about operational changes – both internally and externally via various information media for passengers. Passenger information is generated automatically by inserting meta and real-time information via the ITCS. Dispatchers only need to add context-specific information and the information is distributed to displays, apps, and other digital services at the touch of a button. This means that passengers will receive information much earlier and in a more targeted manner, e.g., learn about cancellations, delays, replacement connections, or detours.

A key element of the new system is its connection to the state-wide event management system (EMS), which is operated jointly with the state of Baden-Württemberg and the regional transport associations. It provides comprehensive information throughout the state. The EMS ensures that relevant operational disruptions affecting the connected transport companies are communicated across the association and throughout the state. This close integration ensures coordinated passenger information in real time – regardless of which organization handles operations.