Dubai, UAE

ITCS and Passenger Information System for the Emirate

Fast-growing cities face specific transportation challenges. The existing public transport network has to be expanded or a new one has to be established. And the service offered must be convincing! Only then a great number of people will switch to bus and train. This is exactly what happened in Dubai where INIT implemented a complex telematics system for the Roads & Transport Authority (RTA). The result: Buses are more punctual and the number of passengers increased significantly.

Project at a glance




marine vessels integrated in the ITCS


bus routes


km bus network


million riders per year


trips per month

The task

Facing transportation challenges resulting from its fast growth the Emirate of Dubai decided in 2006 to build a metro system and expand its bus network. Improving service quality of its bus operation was of great significance for the Dubai Roads & Transport Authority (RTA). It was obvious right away that this goal could only be achieved with the implementation of high-performance technology. This is why in 2007 RTA Dubai selected the INIT Intermodal Transport Control System MOBILE-ITCS to establish an Automatic Vehicle Management (AVM) and Passenger Information System.

The solution

The central Intermodal Transport Control System MOBILE-ITCS plays a crucial role in the improvement of service quality – in particular punctuality. It is the core element of operations control. The clear display of all necessary information allows the dispatchers in the control center to stay on top of things. Knowing the exact location of all vehicles allows for prompt identification of incidents and congestions and selective counteractions can be initiated immediately by means of elaborate dispatch measures.

Scope of the project

  • Intermodal Transport Control System
  • Real-Time Passenger Information System
  • APC in 100 buses
  • 2D and 3D GIS
  • Disaster Recovery
  • Intelligent Messaging System
  • Evaluation and statistics
  • Multimedia displays in buses and at stops
  • IT platform onboard

The conclusion

Based on its long-time experience in implementing complex telematics systems INIT was able to commission the ITCS and Passenger Information System on schedule. Managing the Dubai bus network without INIT’s ITCS would be inconceivable today. With this system RTA Dubai is well prepared for the planned expansion of its network. The improvements which RTA implemented in recent years led to a noticeable increase in passenger numbers. With the support of INIT’s ITCS public transport in Dubai is getting more reliable and passenger information is getting better and faster.


Eyad Tayeb

Managing Director
INIT Dubai

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