8:30 AM - 10:00 AM
Opening General Session & Keynote Address
Symphony Ballroom I
10:00 AM - 10:15 AM
Break
Symphony Foyer
10:20 AM - 11:20 AM
Where Transit Meets Technology: Customer Innovations E-Fare Track
Symphony Ballroom I
10:20 AM - 11:20 AM
Where Transit Meets Technology: Customer Innovations ITCS Track
Symphony Ballroom III
11:30 AM - 12:00 PM
From the Other Side: Former Customers Share their Journey
An interactive panel where former customers turned INIT employees share candid reflections on their journeys—what worked, what didn’t, and the lessons learned. Listen in, join the dialogue, and walk away with practical insights from the other side.
Symphony Ballroom III
12:00 PM - 12:30 PM
Disrupting the Status Quo: Reimagining the Customer Experience
This session shares how INIT thoughtfully redesigned its account management model to create a smoother, more connected experience for customers. Learn what inspired the change, how the new approach strengthens partnerships and accountability, and the real-world benefits it’s delivering for both customers and internal teams.
12:30 PM - 1:30 PM
Lunch
Symphony Ballroom II
1:30 PM - 3:30 PM
Product Training
Track 1: Operations Control
Track 2: Fare Collection
Track 3: Planning & Optimizing
Track 4: Electromobility
Track 5: Automated Passenger Counting
Track 6: Analysis & Statistics
Track 7: Real-Time Monitoring & Passenger Information
Starstruck Meeting Rooms - Mezzanine Level
2:40 PM - 3:00 PM
Coffee break
Starstruck Foyer
3:45 PM - 4:15 PM
Research Innovations and Roadmaps
Join us for a look at future ideas in fare and mobility innovation, including concepts currently in research or pilot phases. Panelists will share early insights, questions being explored, and lessons learned so far, with a focus on what these ideas could mean for the future.
Symphony III
4:15 PM - 5:45 PM
Free Time
5:45 pm
Shuttles Loading
Loews Lobby
6:00 PM - 10:00 PM
Dinner on Broadway
Experience Nashville the way locals do at Acme Feed & Seed—an iconic venue that blends live music, Southern flavor, and the spirit of the city’s past and present. We’ll gather upstairs for dinner, drinks, and conversation amid historic country music artifacts.
Acme Feed & Seed
7:30 AM - 8:30 AM
Breakfast
Symphony Ballroom II
8:30 AM - 12:00 PM
ITCS Working Group
Southern Ground A/B
8:30 AM - 12:00 PM
E-Fare Working Group
Blackbird Studio A/B
12:00 PM - 1:00 PM
Lunch
Symphony II
1:00 PM - 1:45 PM
Developing Talent in Transportation
This session brings together a diverse group of transit professionals to share why they chose this field, what motivates them to stay, and how they’ve navigated their early career paths across operations, planning, technology, customer experience, and more. Panelists will discuss the skills and experiences that shaped their growth, the mentors and moments that guided their direction. This conversation offers candid insights, practical guidance, and a fresh look at the face of transit.
Symphony I
2:00 PM - 3:00 PM
Future Tracks: Customer Innovations Panel
Symphony Ballroom III
3:00 PM - 4:00 PM
Interactive Technology Showcase
Symphony Foyer
4:00 - 5:00 PM
Pour & Explore Networking Break
In this relaxed, informal setting, ideas take center stage. The reception-style format makes it easy to connect with peers, exchange insights, and dive into the topics that matter most. So grab a drink and join the conversation.
Starstruck Gallery
5:00 PM
Switch Tracks: Your Night, Your Way
Hit Broadway, explore the city with friends, or call it an early night—it’s your evening to enjoy Nashville your way.
8:00 AM - 9:00 AM
Breakfast
Symphony Ballroom II
9:00 AM - 9:30 AM
Closing Session
Join us for the closing session. As we wrap up, we’ll reflect on key takeaways, hear your feedback, and share what’s next—ending with a celebration and prize giveaways of our most engaged photo sharers.
Symphony Ballroom I
9:30 AM - 11:30 AM
WeGo Tech Tours
WeGo Central - Elizabeth Duff Transit Center & Nashville Tour
WeGo North - Ernest R. Patton, Jr. Transit Hub & Nashville Tour
Each technical tour will highlight key transit hubs. The Elizabeth Duff Transit Center serves as the downtown hub, while the Ernest R. Patton, Jr. Transit Hub anchors the Northside. The tour may include visits to both facilities, with a guided overview of Nashville along the route.
Loews Lobby
11:30 AM
Boxed Lunch to Go
Loews Lobby