Because TriMet's new operators weren’t familiar with the layout of Portland streets, the agency was experiencing a significant loss in reliability due to an enormous number of off-routes. Operators were making wrong turns and in some cases getting stuck because they were unable to turn the bus around.

In answer to this dilemma, TriMet turned to INIT to incorporate a turn by turn directional system into their onboard MDTs. The innovative solution allowed operators to hear audible alerts and instructions to keep them on-route and on-time. The result was an immediate reduction in the number of off-routes by TriMet operators.

The data from INIT’s CAD/AVL system also provided the analysis for pinpointing traffic delay areas within the city. With this information, TriMet recognized a street that was causing major interruptions. By implementing simple steps like a dedicated bus and bike lane and signage, the agency was able to experience a 12% reduction in delays at that location.

TriMet provides bus, light rail and commuter rail transit services in the Portland, Oregon metro area. We connect people with their community, while easing traffic congestion and reducing air pollution — making the Portland area a better place to live.