RESPONSEassist

Semi-automated disruption management and passenger information system

Multi-channel passenger information

Providing passenger information consistently across all media channels can be a time-consuming task for dispatchers. Thanks to INIT’s system for semi-automated disruption management and passenger information, RESPONSEassist, these processes can be simplified. With the help of predefined templates, multi-channel passenger information can be dispersed largely automatically, saving dispatchers time.

Dispatcher support

Dispatching measures and the distribution of passenger information are carried out using the workflow and incident management tool, MOBILEforms. MOBILEforms accesses the editing and publication system, INFOpublisher where text templates for various scenarios are stored. Passenger information is generated by combining the placeholders of the template with metadata and real-time information provided by nextGen MOBILE-ITCS (Intermodal Transport Control System). Dispatchers need only add context-specific information and share to different media by simply clicking on a button.

Disruption scenarios

In addition, MOBILEforms supports dispatchers by suggesting appropriate actions for dispatching measures according to the disruption scenario. The system enables users to perform these actions directly out of MOBILEforms. This means the two key tasks of the control center – ensuring smooth operation and informing passengers – are now handled in an integrated way. As a result, passenger information is created and provided quickly and almost automatically from the control center's dispatching measures. Plus, this information is fast, efficient, and consistent across all media since only one system has to be managed. Moreover, public transport agencies can ensure all dispatchers will react similarly when they handle alike situations, facilitating the alignment of the Standard Operating Procedures (SOP) of the company. 

Standard Operating Procedures

To ensure the consistent application of your Standard Operating Procedures (SOP) across your organization, MOBILE-ITCS nextGen uses a Complex Event Processing Engine (CEP Engine).  The CEP Engine empowers dispatchers to monitor outside sources of information like weather feeds as well as multiple internal sources of data. The CEP Engine suggests actions to the dispatcher like route deviations based on realtime traffic, or can trigger restorative measures based upon schedule  adherence. Dispatchers can also create scenarios (Sporting event, accident, road congestion, etc.) and trigger them when they happen. 

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