Deliver next level passenger information
Passengers demand up-to-the-second details when there are disruptions in service. RESPONSEassist, the semi-automated system, empowers dispatchers to process incidents and inform passengers instantly across all channels with just a few clicks.
Through a form-based process agencies can predefine recommended courses of action based on the company’s standard operating procedures. When an incident occurs, information can be pushed out to all channels with one click. Labor-intensive procedures are eliminated, and passengers get the info they need to make their journeys. INIT’s MOBILE-ITCS nextGen delivers a multi-channel passenger information and incident management system that empowers dispatchers and passengers where and when they need it most.