Deliver next level passenger information
Passengers demand up-to-the-second details when there are disruptions in service. RESPONSEassist, the semi-automated system, empowers dispatchers to process incidents and inform passengers instantly across all channels with just a few clicks.
Through a form-based process agencies can predefine recommended courses of action based on the company’s standard operating procedures. When an incident occurs, information can be pushed out to all channels with one click. Labor-intensive procedures are eliminated, and passengers get the info they need to make their journeys. INIT’s MOBILE-ITCS nextGen delivers a multi-channel passenger information and incident management system that empowers dispatchers and passengers where and when they need it most.
Automate incident handling
To ensure the consistent application of your Standard Operating Procedures (SOP) across your organization, MOBILE-ITCS nextGen uses a Complex Event Processing Engine (CEP Engine). The CEP Engine empowers dispatchers to monitor outside sources of information like weather feeds as well as multiple internal sources of data. The CEP Engine suggests actions to the dispatcher like route deviations based on realtime traffic, or can trigger restorative measures based upon schedule adherence.
Dispatchers can also create scenarios (Sporting event, accident, road congestion, etc.) and trigger them when they happen.
Intermodal Transport Control System nextGen
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