Overcoming staff shortages. Bridging experience gaps.

Attracting and retaining new drivers is becoming more and more difficult in an increasingly competitive job market. If new employees leave soon after joining, their training is an expensive misinvestment for your company. That is why it is important to improve the working conditions, which are most likely triggering employee turnover. These include split shifts or assignments in undesirable shifts. Newly designed shift planning concepts that offer employees greater control over their working hours significantly increase satisfaction. The MOBILE-PERDIS personnel assignment system makes it possible to take the duty profile preferences of drivers into account in a very specific manner – in the long, medium and even short term. Shifts are created in accordance with company guidelines, with the system ensuring a high and fair preference fulfillment rate. Both operational and legal requirements are complied with. A duty pool also allows short-term requests to be fulfilled or shifts to be swapped by the drivers themselves, enabling employees to meet family commitments, for example. This helps you reduce last-minute sick leave as well as resulting service disruptions, or colleagues having to fill in at short notice. Consequently, employee satisfaction, service quality and the economic success of your company will increase.

Selling tickets is an additional burden, especially for drivers with language barriers. Account-based ticketing (ABT)
reduces this burden, as passengers check in and out themselves at a validator. To do this, they simply use their bank or credit card, their smartphone or even a (virtual) customer card. The best price is calculated automatically in the back-office system. This means that drivers have significantly less to communicate with passengers and there is less cash handling. 

With the introduction of electric buses, your depots are facing new challenges that can no longer be met without digitalizing processes. Charging processes must be intelligently controlled to guarantee cost efficiency. This requires interfaces to multiple systems, e.g. to be able to quickly reallocate vehicles when necessary. This is a challenge even for experienced team members. However, with the modern MOBILE-DMS depot management system, it is very easy. MOBILE-DMS checks the current state of charge, determines a suitable block, calculates the range required for the next trip and assigns a suitable parking space for each individual vehicle. An interface with the charge management system also ensures that a suitable replacement bus is available in case of unexpected events during the charging process. This effectively reduces the workload for depot staff.

Another effective approach to digitalization that reduces the workload for employees is automation. This applies not least to passenger information – a time-consuming task for dispatchers in the control center. With INIT’s incident and multi-channel management system RESPONSEassist, passenger information can be generated automatically and displayed on all channels with a single click – from vehicle displays to social networks. This allows control center staff to concentrate on their core task: resolving incidents.

Transport companies are also reaching their limits in terms of IT personnel: increasingly sophisticated systems require
specific expertise. Requirements are rising, particularly due to the growth of networking of systems and the
Digitalization of more and more processes, as well as growing cybersecurity requirements. Building up all necessary
specialist knowledge in-house is not cost-effective. INIT supports transport companies with a wide range of services –
such as the maintenance of hard- and software, monitoring and various consulting services: Which KPIs are appropriate for the transport company? Which security concepts are required?

Our reliable hosting concept meets all legal, availability and cybersecurity requirements. Secure operation is guaranteed by INIT and selected data centres. Intelligent system concepts ensure minimal downtime. Our maintenance concept ensures that your system is always up to date, including in the area of cybersecurity, of course. This frees up your employees to focus on their core tasks while your operational IT systems are in the best hands.