How to manage transit applications with a shortage of time and resources

For transit agencies operating a fare management or ITS system, multiple transit applications must be managed, mastered, and optimized on a continual basis. However, the resources, knowledge, and time needed to successfully perform those services are often limited. How can you still manage  transit applications with a shortage of time and resources?

The Challenge

Some organizations lack employees with the expertise needed to support technology and transit applications. Learning and managing these systems is very time-consuming and staff knowledge is difficult to retain. When people leave an organization, they take their knowledge with them.

Additionally, agencies tend to be siloed and to rely on their county or state IT organizations. This means they do not readily lend themselves to the matrix management required to support their system, and that their IT organizations do not typically have the bandwidth to take on support for the system either.

The Solution

Managed Services refers to the practice of outsourcing certain processes and functions on a proactive basis, so organizations can focus on providing outstanding service to their customers. As a Managed Services Provider (MSP), INIT offers experience, security, and reliability to customers. The benefits are clear: 

  • Peace of mind: Leveraging INIT’s years of experience with systems and best practices means systems are managed by a team of knowledgeable experts who can react quickly and decisively to ensure business continuity. 
  • Equipment reliability: Because INIT understands the history and nuances of our customers’ system equipment, we can proactively monitor and maintain it - relieving you of the burden of operating under the break-fix cycle. Proactive maintenance means savings in resources and better operational efficiencies for your agency.
  • Ensure business continuity: In the case of staff turnover and loss of knowledge, a gap in continuity can occur, slowing down the agency’s productivity. INIT can offer support by keeping everyone informed and providing skilled workforce training to help you stay up to speed.

 

Adopting Managed Services is an efficient way to stay up to date on technology, have access to skills, and address issues related to cost, quality of service, and risk. With INIT as your MSP, your organization will be able to ensure 100% business continuity - even when resources are lacking - and to focus more on your customers and business goals.

Interested in learning more? To learn more, Contact us for demo. 

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