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Customer Support & Operations

The efficient organization of public transit will include strategic decisions. You need a strong partner who can cover tasks that are not part of your core competencies. We provide the expertise and support you need and a partnership you can rely on.

Support when you need it

Technical services

  • Maintenance
  • Service line
  • Hotline
  • Second level support 
  • Troubleshooting
  • Hosting

Operational services

  • Software as a Service
  • Device operation
  • Device monitoring
  • Data management
  • Further operational services on request

Our experts systematically foster an open dialogue and a close collaboration in their project work. INIT supports you with a long term warranty and a wide range of services that make your everyday life easier. We relieve our customers from troubleshooting, technical tasks, system administration and even from operational duties, if requested.

Always by your side

INIT offers a customer service that meets your needs to the letter. Our service line is available during office hours and complemented by a 24/7 hotline speaking English, German and French. You can trust our experienced experts to help support your operations and fix your problems in a timely manner. 

Even after the installation of your system, we are at your side with many services. With our support, your solution not only works optimally adapted to your needs, but also remains future-proof.

Focus on your core business

We aim to make life easier for our customers, their employees and passengers. This is why we offer technical and operational services on a variety of levels: From maintenance via technical service to technical operations, from hosting via Software as a Service to data management.

Leave it to us to keep your system up and running. This way, you are free to focus on your core business.


If your aim is to work more efficiently, skilled staff is crucial. Technical solutions can only be deployed to their fullest capacity if employees know how to make the best use of them. Changes in staffing, enhancements to existing systems and refresher courses make constant training necessary.

At INIT, we deliver company specific or general trainings that educate your staff and help increase your productivity.

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Close to our customers

Although the challenges public transit providers face may be similar all over the world, some conditions always differ from country to country. We believe in being present where our customers are. With offices all over the world, you can be assured we are in tune with your local requirements and ready to provide the service you need.

Whether 30 vehicles or 3,000 - for a mega city or for a rural area -we are present right where our customers are. INIT is currently present at 29 locations all over the world.

Stay tuned

Aside from individual customer care, INIT offers multiple opportunities for relationship building and learning about the effectiveness of our solutions. We organize annual International User Group Meetings, working groups, seminars, webinars and trainings, as well as keep you informed via newsletters and social media. 

We also enjoy meeting you at the numerous exhibitions and conferences we participate in all over the world. 


Knowledge database

Find out more about our service and maintenance solutions.

The new support at the INIT Group
INIT offers managed services for quality APC
Solution report
Comprehensive operational services to free up your staff
Project report
Frankfurt stays up to date with system migration
Corporate news
Nine New Zealand regional authorities opt for ticketing system from INIT

15 May 2017


Our experts will answer your questions and give you additional information.

Curtis Stone

Technical Trainer
757-413-9100 ext. 355

Further solutions