Customer Support & Operations

A partnership you can rely on

At INIT, it’s not just our products that last a long time – our relationships with our customers are long-term, too. Clients value our extensive expertise and our comprehensive service and support offerings. We know your business environment, we understand your requirements, and we speak your language. Our local teams at offices across four continents are always at your service.

What INIT can help you to achieve

  • Maximum protection for your investment, as components can be reordered for a number of years
  • State-of-the-art systems – developed in-house and constantly evolving
  • First-rate service and support from local teams in your area
  • 24/7 hotline
  • Full service through hosting
  • Operational services

Support you can rely on

The majority of our hard- and software components can be reordered for a period of at least ten years. As we develop our products in-house and are constantly finetuning them in line with new requirements. So you can rest assured that your investment is secure. You can also rely on a customer service that will meet your needs to the letter: Receive support from our service line or 24/7 hotline, consult with experienced developers throughout your project, and benefit from our comprehensive maintenance contracts. Further services include in-depth training, e-learning programs, regular user group meetings and webinars, remote error diagnostics – all designed to ensure implementation and operation is as successful as possible. This kind of support leaves nothing to be desired.

IT-services you can rely on

But that’s not all. We are happy to work closely with you in day-to-day operations. Moreover, we provide you with an operations manager who will keep a permanent overview of your operational situation and advise you regularly. We can also take over operations and data maintenance for you. We ensure availability by actively monitoring the status of your system. Or carry out preventive or planned maintenance. Often INIT also takes over the complete responsibility for the central hardware by hosting it. And, of course, we are also pleased to advise you on future challenges. Which means that your system not only improves permanently, but also remains future-proof. Thus you can concentrate on your core competencies and take full advantage of our unique turnkey system. We aim to make life easier for you, your employees and your passengers. Anything your employees cannot accomplish yet, they will learn with our help.

As practical as possible

We offer you training courses – practically oriented, understandable and precisely tailored to your needs. So you can use your customized INIT system in the best possible way. 

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Close to our customers

Although many challenges public transport providers face are nearly the same all over the world, some conditions differ from country to country. Being present with more than 25 offices all over the world, allows us not only to provide excellent service but also to be in tune with local requirements. As a result, INIT always finds the appropriate solution. No matter if a system is needed for 30 vehicles or for 3,000, for a mega city or for a rural area.

Stay tuned

Aside from individual customer care, there are many chances to stay in touch with INIT and learn about the persistent evolution of our solutions. Customers can join our annual International User Group Meetings, working groups, seminars, webinars and trainings, stay informed via our customer magazine INITiative or meet us at numerous exhibitions and conferences all over the world. We also regularly support UITP trainings, e.g. in the UITP Regional Training Centre in Karlsruhe.

References

Knowledge database

Interested in more details or the latest news in the area of customer support and operations? Check out our knowledge database for further information and news.

 

Project report
Frankfurt stays up to date with system migration
Corporate news
Nine New Zealand regional authorities opt for ticketing system from INIT

15 May 2017

Project report
New Zealand: INIT provides nine regions with ticketing system
Press release
INIT unveils world first at IT-TRANS: The first ever virtual smartcard revolutionises ticketing

January 2018

Press release
INIT solution for contactless bankcard payment awarded transit EMV accreditation
Press release
UITP Summit: INIT presents solutions
for Intermodal Mobility Platforms
and Electromobility
Article
The new support at the INIT Group
Article
INIT offers managed services for quality APC
Solution report
Comprehensive operational services to free up your staff

Contact

Our experts will answer your questions and give you additional information.

Dr. Michael Caspari

Head of Department Support & Operations

INIT GmbH

Germany

Further solutions