Operations Control & Real-Time Passenger Information

Always in the know for better service quality and efficiency

Travel assistance system

Barrier free travel assistance: Do you want to offer a truly inclusive PT experience for passengers with visual, hearing and mobility impairments? Our assistance system, ASSISTIVEtravel will offer needs-based support at every stage of their journey.

Managing occupancy rates

COVID-19 has changed the world of public transport significantly. The demand for physical distancing has drastically increased. Thus, avoiding overcrowded public transport vehicles and platforms plays a major role in winning back passengers.

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Public transport faces growing competition from private transport providers. To remain attractive, public transport companies must provide convenient services in line with passengers’ needs, and ensure a positive customer experience. In urban as well as in rural areas. This calls for smooth operations, on-time service and reliable real-time information – and intermodal mobility chains.

What INIT can help you to achieve

Increase ridership

  • Offer smooth rides and reliable passenger information
  • Enhance service with multimodal transport offerings
  • Support smart city initiatives

Streamline operational processes and costs

  • Comprehensive incident management
  • More efficient working routines in the operations control center
  • Control of e-buses and demand-responsive services
  • Open architecture and support of various standard interfaces
  • Multi-client systems for reduced investment costs
  • Automated distribution of passenger information directly via all channels

Since we introduced INIT’s MOBILE-ITCS in 2013, our passengers’ satisfaction has greatly improved. This is mainly due to real-time passenger information, which is increasingly becoming the exclusive information medium for our customers. Our dispatchers in the ITCS control centre benefit as well: the functions in the ITCS are well conceived and therefore provide excellent support in their daily work.

Matthias Reinecke

Head of control center / ITCS, Ingolstädter Verkehrsgesellschaft mbH

Passengers request easy access to comprehensive information regarding their journey. They expect safe and timely travels from A to B. When there’s an incident, they want the problem to be solved promptly and to receive immediate information on travel alternatives. INIT’s innovative operations control and real-time passenger information solution allows keeping up service. Using today’s technology, it is possible to spread the information passengers need to be up to date before and during their journey  – comfortably via all suitable channels, including social media, apps and third-party applications. Moreover, with INIT technology, it is possible to build a powerful platform for a multimodal mobility management.

Core of the mobility management

Experienced specialists in the control center are responsible for the distribution of reliable passenger information and ensure the quality of public transport services. They depend on a powerful mobility management system to facilitate their challenging job. The Intermodal Transport Control System MOBILE-ITCS supports all state-of-the-art passenger information channels and provides comprehensive fleet and incident management features as well as on-demand transport management. At the same time, its open architecture and compliance to various standards allow for multi-client set-ups and interlinked multimodal service offerings. As a result, passengers are well informed about their trip, and benefit from protected connections.

Real-Time Passenger Information

Digitalization and the way it has changed the information habits in everyday life is also raising the bar higher for public transport: passenger information is expected to be reliable, comprehensive and omnipresent. In order to stay competitive, transport providers have to keep pace with evolving and dynamic passenger information needs and various state-of-the-art information channels, for example with the DEPARTURESlive app (available for Android and iOS devices). The INIT tools comfortably support the requested cross-media communication for real-time passenger and disturbance information.

Powerful hardware devices

From a state-of-the-art on-board computer that forms the central vehicle IT-platform via further on-board devices to equipment that is needed wayside: INIT provides a wide range of sophisticated hardware solutions that help transport providers to support their operational processes and provide maximum support to their drivers and customers.

Technical highlights

  • Comprehensive features for fleet management
  • Real-time passenger information distributed via various communication channels
  • Supported incident management
  • Work flow management
  • Cross-company fleet management, connection protection and real-time passenger information
  • Multi-modal mobility management including on-demand transport
  • Open architecture with compliance to various industry standards
  • Platform for the intermodal exchange of real-time information
  • Effective data processing
  • Multi-client capability
  • Hosting and operating models
  • Powerful hardware products in the vehicles and roadside for effective data processing as well as support of drivers and passengers


Knowledge database

Interested in more details or the latest news in the area of Operations Control & Real-Time Passenger Information? Check out our knowledge database for further information. 


Project report
Turku went into operation with revolutionary ticketing system
Solution report
DEPARTURESlive now available for Android devices
Solution report
PIDvisio3: modular TFT display for buses and trains
Press release
Albany: CDTA partners with INIT for modern ITMS

21 March 2017

Project report
Emden receives integrated ITCS and fare management system
Research report
electromobility in public transport
INIT customer awarded for ITCS
Project report
Neuchâtel: MOBILE-ITCS deployed in Switzerland for the first time
Project report
RTA Dubai signs another contract with INIT
Solution report
IPmobil: Fast ethernet communication in complete train set
Project report
Three new projects in Germany: Hildesheim, Reutlingen and Lüdenscheid


Our experts will answer your questions and give you additional information.

Klaus Janke

Executive Director

Further solutions