Ticketing & Fare Management

User-friendly services for happy passengers

Transport companies can achieve their primary goal of offering an attractive public transport service only if they constantly improve the customer experience. This calls not least for an easy access to convenient ticketing choices – which especially comes true for occasional users who may not understand the fare structure. In order to stay competitive, it becomes more and more essential to integrate various mobility offers into an intermodal mobility mix and provide all in once booking and purchasing possibilities. All this against the necessity of streamlining sales processes and costs.

What INIT can help you to achieve

Increase ridership

  • Simplified fare purchases
  • Best price / fare capping
  • Intermodal payment structures (MaaS)
  • Open Payments (EMV)
  • Google Pay, Apple Pay, Samsung Pay
  • Virtual Smart Cards in Google Pay, Apple Wallet
  • Customer-oriented mix of sales channel

Streamline your sales processes and costs

  • Easy integration of 3rd party applications based on open architecture and open Application Programming Interfaces (API)
  • Comprehensive fare management and clearing functionality
  • Interface to SAP
  • Customer Relationship Management
  • Compliance with various industry standards
  • ID-/account-based solutions


The INIT system gives us the technology to realise the benefits of modern ticketing by fully integrating with our other on-bus equipment. One of the most important benefits for National Express has been how well INIT worked with our drivers to make the system as intuitive as possible. We’ve had great feedback from all our garages about how the INIT kit saves drivers time and tasks, so they can concentrate on their driving.

Martin Hancock

Development Director, National Express West Midlands

Fare structures and ticket options should not hinder your customer’s travel. Passengers want to buy the right ticket simply and quickly, at the lowest possible price. INIT’s innovative ticketing solutions help breaking down barriers: They support intermodal travel chains (MaaS), Open Payments and various ticket media, deliver best price options and facilitate a customer-oriented mix of distribution channels.

Core of the system

A powerful back office system is essential for modern ticketing systems. MOBILEvario provides the most comprehensive set of features for fare management and a revenue clearing. In addition, it serves as the core intelligence for ID-/account based ticketing systems. Its modular and open architecture offers the flexibility needed in our digitalized environment. The open system approach supports the integration of third-party systems, various identification schemes and the set-up of an intermodal mobility platform.

Points of sale

Easy access to tickets requires a broad range of convenient sales channels. This is important in particular for occasional riders. INIT delivers various options for proper field devices as well as for all web-based applications and apps. We make it easy to offer the fare purchasing options your customers expect.

Scope of the INIT solution

19 companies, one ticketing system

Along with the implementation of a regional ITCS system in the German state of Saxony, a complete sales technology upgrade was required by 19 companies of the two public transport associations: the VVO organization for the Oberelbe region, and the ZVON organization for the Oberlausitz-Niederschlesien region.
The new INIT solution enables the sale of all tickets for the regions served by both associations. A particular benefit for commuters who use services in both districts. Plus, the equipment supports scanning and reading of electronic tickets. And fare changes can be implemented easily in a matter of hours.

Hendrik Wagner

Head of Fare Management
Verkehrsverbund Oberelbe GmbH

Technical highlights

  • Automated clearing house function for correct distribution of revenues
  • Seamless integration with INIT’s operations control & real-time passenger information
  • Compliance with international standards such as VDV-KA, ITSO and EMV even within one integrated system
  • Meets a wide range of country-specific requirements
  • ID-/account-based concepts
  • Open Payments
  • Multi-client capability
  • Smart migration strategies


ID/account-based Ticketing

With ID-/account-based ticketing systems, the intelligence is stored in the back office system. The system manages all transactions in real time. The travel media contains only the unique ID referring to the customer account, in which all balances and products are stored centrally.

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Learn more in our video about the Hop Fastpass system - an open payments electronic ticketing system - which was launched by TriMet, C-TRAN and Portland Streetcar, in partnership with INIT, in the Portland-Vancouver Metropolitan Area.


Knowledge database

Interested in more details or the latest news in the area of Ticketing & Fare Management? Check out our knowledge database for further information.



Our experts will answer your questions and give you additional information.


Tyrone Hardman

Key Account Manager


Further solutions

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